i. When users enter the APP for the first time, users need to agree to the "User License Agreement and Privacy Statement" and authorized positioning before users can use the homepage functions such as NFC and scanning code for verification. The account registration is not required.
ii. If a user wants to use the collection book function, the user has to register as an EcoTrac member, please read [User privacy and policy] carefully and agree before register.
iii. EcoTrac allows users to use the Phone number with verification code to log in, register user name or email with the password to log in, and other third parties’ login approaches.
iv. User can choose to bind and authorize third parties’ account login.
v. While a user wants to use the third party’s authorized account login to EcoTrac, the user has to bind their phone number or email address to continue.
b. User menu
i. The homepage has three functions: "Scan", "Encrypted Image Recognition" and "NFC".
a) Click the "Scan" button to go to the full-screen camera page for scanning QR codes and barcodes. The first time you enter this page, you need to authorize the "camera" access right to use it. If the authorization is refused, the background will be black, and you need to manually go to the camera to set up authorization. After identifying one code or multiple codes in the camera screen, it will stay on the current page, and click the button "" to access the corresponding link in the page.
b) Click the "Encrypted Image Recognition" button to go to the full-screen camera page for scanning encrypted images. When entering this page for the first time, you need to authorize the "Camera" access right to use it. If the authorization is refused, the background will be black, and you need to manually go to the camera to set up authorization. After one or more codes are recognized in the camera screen, they will be displayed in the upper left corner in the form of thumbnails. Click "Thumbnails" to access the corresponding links in the page.
c) Click "NFC" and enter the NFC brand list page. The page arranges the brand verification channels in alphabetical order from A-Z. A search bar is shown at the top of page which is used to search for the brand buttons on the page vaguely. Click the verification button of different brands, and a pop-up window shows to prompting the user bring the NFC tag close to the mobile phone until touched. After identifying the label and judging its authenticity, users can follow the prompts to view the page or return to the previous page.
ii. EcoTrac has NFC tag detecting function which only support the smartphone which embedded the NFC reader function.
iii. If the phone detected the NFC tag, Ecotrac will judge if this tag or product is branded or not, and give the feedback, user can tap the detailed button for more information online. Otherwise, the phone screen will alert the fault message.
c. Membership function
i. Member can add the branded production to the personal favorited list after authorized the product.
Answer: Please confirm the phone support NFC function first
ii. What is NFC?
Answer: NFC is near field communication; it is a short-range high-frequency wireless communication technology that allows non-contact dots between electronic devices to transfer data in 0 to 3cm.
iii. Why I can’t log in after I registered?
Answer: Please make sure you have registered successfully first, and you can also click forget the password to reset password.
iv. Why the detection keep going on without any result?
Answer: Please check if the product is physically damaged. When ensuring that the product is non-destructive, and other mobile phones can identify, please extend the time to stay on the NFC marker, if you still can't successfully identify, please contact us.
v. Why is my page black after clicking "Scan" or "Encrypted Image Recognition" button?
Answer: Please check whether the EcoTrac App is authorized to use the camera in the phone "Settings". If it is not authorized, please authorize to use it. After restarting EcoTrac App, it will work normally.
vi. In the "Scan" function, when I have 10 QR codes and 10 barcodes in the same camera, why only the arrows of 2 QR codes and 1 barcode were recognized? Are the other codes fake?
Answer: Due to various factors such as the quality of ambient light, the clarity of the lens, and the completeness of the code displayed in the lens, the lens cannot ensure that all codes can be recognized at one time. It does not mean that the code must be fake, you can retry to ensure that.
vii. In the "Encrypted Image Recognition" function, why didn't go to the content page after scanning for a long time?
Answer: After the encrypted image is recognized, a square frame will pop up on the page, which can be accessed by clicking.
viii. Can I use the NFC channel of “Maxim Anti-Counterfeiting Authenticity” to verify “Maxim Premuim” label?
Answer: No. Because the encryption methods for the label data of the two are different, the authentication channels are independent.
b. User Feedback
3. Contact us
a. Company name: Maxim Smart Manufacturing Co., Ltd
b. E-mail Address: ecotrac@maxim-group.com
c. Company Address: Buldg 5, 49 Alley 3142 Hechuan Rd Shanghai 201103 China
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